Senior Revenue Operations Manager
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Job Description
Revenue Operations Manager at Crisp managing deal processes and partnerships in the retail data sector. Overseeing operations to help the commercial team work efficiently and effectively.
Responsibilities:
- Own the end-to-end deal process: quote-to-close, contract routing, approval workflows, and signatory management.
- Manage and maintain our contract tooling (currently PandaDoc; DocuSign consolidation in flight).
- Be the first call for AEs when a deal gets complicated — structure, pricing exceptions, multi-year terms.
- Partner with legal and finance on contract templates, renewal workflows, and CLM as it evolves.
- Own the operational side of key partnerships (e.g., UNFI), including sell rules, agreement tracking, and internal coordination.
- Build and maintain the internal knowledge base so AEs can self-serve on partner rules.
- Design and run onboarding for new AEs on our revenue stack (SF, Apollo, Gong, PandaDoc).
Requirements:
- 5–8 years in Revenue Operations, Deal Desk, Sales Operations, or a closely adjacent role at a B2B SaaS company.
- Hands-on deal desk experience: you’ve structured complex deals, managed approval workflows, and worked directly with AEs and legal.
- Strong process ownership mindset — you don’t just document a process, you build it, maintain it, and hold people to it.
- Experience with contract tooling (PandaDoc, DocuSign, or similar) at an operational level.
- Fluency in Salesforce as a user and process manager (not a developer).
Benefits:
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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