Senior RevOps Analyst – GTM Solutions
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Job Description
Senior RevOps Analyst for RD Station managing Gainsight and Salesforce in GTM Solutions. Evolving Customer Success operations and implementing data-driven solutions in a remote environment.
Responsibilities:
- Evolve and manage the Gainsight CS environment, including C360, Scorecards, Rules Engine, Journey Orchestrator, CTAs, and Playbooks;
- Design and implement solutions for Customer Success, from requirements gathering to production delivery;
- Build and maintain integrations between Gainsight, Salesforce, BigQuery, Segment, and other GTM ecosystem systems;
- Develop automations using native platform capabilities and external integrators such as Zapier, as well as APIs and Webhooks;
- Ensure the quality, consistency, and availability of data used in retention and expansion processes;
- Collaborate with Customer Success, BI, Information Systems, Enablement teams and vendors to continuously evolve the solution;
- Identify opportunities to apply AI in operational workflows to increase productivity while maintaining governance and security standards.
Requirements:
- Experience administering Gainsight;
- Hands-on experience with Rules Engine, Journey Orchestrator, C360, Scorecards, CTAs, Playbooks and Data Designer;
- Experience building integrations between Gainsight and platforms such as Salesforce, BigQuery, Segment, etc.;
- Experience working with APIs, Webhooks, automations and integration platforms;
- English for interacting with technical documentation and vendor support.
Benefits:
- Holistic Well-being: We take care of the people who drive evolution.
- Diversity and Belonging: Diversity is what makes us strong.
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