Senior Software Engineer – Conversational AI, Python
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Job Description
Senior Software Engineer building Glia’s low-latency, trustworthy voice AI framework for banks and credit unions. Designing agentic runtime architecture, LLM guardrails, and real-time conversational systems.
Responsibilities:
- Design, build, and ship the core agentic voice AI framework, including conversation orchestration, tool calling, and runtime architecture
- Build and evolve harness controls such as guardrails, grounding, policy checks, and evaluation for trustworthy banking LLM agents
- Profile, measure, and optimize latency across every stage of the real-time voice pipeline
- Unify runtime architecture and remove configuration friction so new banking use cases can launch quickly
- Maintain stability and reliability of existing production systems
- Collaborate with product, design, and engineering teams across Europe and Vancouver to turn ambiguous problems into shipped outcomes
- Use AI-assisted development tools daily and help establish standards for reviewing and verifying agent-generated code
- Set direction, unblock people, and raise engineering standards without micromanaging
Requirements:
- Production experience building AI systems
- Strong understanding of LLM architecture, including prompting and context management, tool use and agentic flows, retrieval and grounding, evaluation, and latency/cost/quality tradeoffs
- Real-time or voice AI experience is a strong plus
- Experience with agent SDKs such as the Claude Agent SDK or OpenAI Agents SDK is a strong plus
- Ability to design complex components, make sound technical tradeoffs, and identify risks early
- Track record of fast, reliable delivery and owning quality, including verifying agent-generated code
- Active use of AI-assisted development tools such as Claude
- Proactive approach to identifying problems, partnering with PMs, proposing solutions, and driving delivery
- Ability to adapt in a fast-paced environment with changing priorities, tools, and AI technologies
- Strong learning ability and willingness to learn unfamiliar tools and practices
- Clear written and verbal communication and ability to work effectively on a distributed team
- Ability to overlap at least 2 hours daily with Pacific Time, 9:00–11:00 AM PT
- Leadership instincts; prior tech lead, team lead, or mentorship experience is ideally preferred
- Bachelor's degree or higher, as stated in the application question
- Experience creating or maintaining production applications using TypeScript, as stated in the application question
- Professional experience with the JavaScript/TypeScript ecosystem, including frameworks and related technologies
- Experience leading projects requiring collaboration with multiple stakeholders, as stated in the application question
- Experience making or heavily influencing significant technical or architectural decisions on complex projects, as stated in the application question
- Ability to work lawfully in Poland without unauthorized employment, as stated in the application form
Benefits:
- Equal-opportunity employment and non-discrimination protections
- Recruitment process includes an introduction, practical and team interviews, and a decision and offer
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