Senior User Researcher – AI Research Operations
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Job Description
Senior User Researcher leads modern research practices and AI integration at Study.com. Focused on impactful research and insights for product, marketing, and brand strategy.
Responsibilities:
- Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale.
- Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools.
- Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers.
- Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation.
- Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and adapting the AI first workflow based on needs
- Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams
- Manage external research contractors and vendors, including scoping, quality control, and budget alignment
- Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact.
- Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap
- Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy.
Requirements:
- 5+ years in user research roles, with experience spanning product, marketing, and brand research
- Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required.
- Experience managing contractors, vendors, and agencies across multiple workstreams
- Expert knowledge of AI tools to support the end-to-end research workflow
- Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
- Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
- Fluent in English (written and verbal).
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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