Service Desk Analyst
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Job Description
Service Desk Analyst supporting Expleo’s global engineering, technology, and consulting services remotely from Portugal. Troubleshooting enterprise applications, networks, and user IT issues.
Responsibilities:
- Provide Service Desk support using Active Directory, O365, software installation, printers, and standard applications
- Troubleshoot and support TCP/IP, DNS, DHCP, VPN, and Wi-Fi concepts and technologies
- Support users in English and one of Czech, Italian, German, or Spanish
- Work remotely while residing in Portugal
Requirements:
- Professional experience (5+ years) in Service Desk and/or similar roles
- Strong command of Active Directory, O365, software installation, printers, and other standard applications
- Solid knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Fluency in English and one of the following languages: Czech, Italian, German, or Spanish – Mandatory Requirement
- Candidate must already be living in Portugal
Benefits:
- Remote work
- Opportunity to work with a global engineering, technology and consulting service provider
- Exposure to a global footprint across 30 countries
- Collaboration with pan-European technological centres and best-shoring capabilities
- Access to a network of consulting and industrial excellence affiliates and leading partners
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