ServiceNow AI Engineer
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Job Description
ServiceNow AI Engineer building AI-driven workflows and integrations for NewRocket’s enterprise ServiceNow consulting practice. Implementing ServiceNow modules, scripting, service maps, and predictive analytics solutions.
Responsibilities:
- Interface with end-users, IT teams, and key stakeholders to gather systems requirements
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
- Integrate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules including ITSM, ITOM, CSM, and HRSD
- Manage application development, including design, coding, debugging, testing, troubleshooting, and documentation
- Write programming code and perform application testing and debugging
- Design custom or product-based solutions using ServiceNow applications
- Configure ServiceNow integrations via REST/SOAP web services and other applications
- Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders
- Participate in user acceptance testing of maps, impact rules, and event management work
- Promote update sets and data across applicable ServiceNow environments
- Remediate related production incidents
- Align with the existing ServiceNow technical lead for map/event work and preserve shared patterns
- Lead, coach, and mentor Software Engineers on complex professional services projects
Requirements:
- 3–6 years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (e.g. ITSM, ITOM)
- Experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and other AI modules
- Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations
- Experience with SOAP and REST Web Services Integration and bi-directional automated integrations
- Data extraction technologies such as JDBC, ODBC, or ETL integrations
- Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows
- Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting
- Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field
- Must be willing and able to continue education within the ServiceNow platform and beyond
- Ability to complete ServiceNow competency certifications and module accreditations
- Adaptability in a fast-paced environment
- Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD
Benefits:
- Official ServiceNow training to achieve multiple certifications
- Support and guidance to get up to speed on projects
- Equal opportunity workplace and affirmative action employer
- Disability accommodation support
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