ServiceNow Systems Engineer
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Job Description
ServiceNow Systems Engineer designing and supporting enterprise systems and ServiceNow SAM solutions. Automating software asset tracking, licensing compliance, integrations, and operational efficiency.
Responsibilities:
- Design, develop, and maintain robust systems and services in a dynamic and complex computing environment
- Utilize cloud-based and on-premises tools to deliver scalable, reliable, and secure solutions
- Implement software engineering best practices and ensure system performance and security
- Collaborate with cross-functional teams to drive innovation and continuous improvement
- Develop, implement, and support systems and services for robust and reliable operations
- Execute project tasks for systems and applications, optimizing efficiency and functionality
- Manage upgrades, migrations, optimizations, and new implementations
- Resolve efficiency issues
- Write scripts, templates, interfaces, and utility applications to improve functionality and automate processes
- Develop, test, troubleshoot, and document new and enhanced systems and processes
- Provide level three support for areas of expertise
- Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise
- Build and maintain data pipelines, APIs, and discovery patterns, including ServiceNow Discovery, SCCM, and Jamf
- Engineer automated reconciliation frameworks and entitlement schemas for vendor licensing models
- Establish ITAM data governance and build compliance dashboards, custom reports, and KPIs using ServiceNow reporting and Performance Analytics
Requirements:
- Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise
- 2+ years of experience in systems engineering
- Bachelor's degree or equivalent in MIS, Computer Science or related field
- Familiarity with cloud platforms such as GCP, AWS or Azure
- Understanding of software engineering practices, including CI/CD and automation
- Knowledge of security best practices for system operations
- Strong analytical and problem-solving skills
- Effective communication and teamwork abilities
- Passion for continuous learning and staying updated with emerging technologies
- Strong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations
- Certified System Administrator (CSA) credential
- Experience translating major publisher licensing rules, including Microsoft, Oracle, IBM, and AWS, into technical platform logic
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)
Benefits:
- Remote work arrangement indicated in the job title
- Salary employment
- Cloud-based and on-premises tools and systems exposure
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