Systems Engineer, Manager – Enterprise Applications
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Job Description
Systems Engineering Manager leading enterprise infrastructure and application services. Overseeing Microsoft 365, identity, monitoring, patching, Azure VDI, vendors, and operational delivery.
Responsibilities:
- Lead, coach, and develop a team delivering enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support
- Manage service delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and related shared infrastructure services
- Own the inventory and stewardship of third-party applications and software tools used by software engineering teams
- Maintain knowledge of how applications, engineering tools, infrastructure services, integrations, and operational support models are used within company software products and workflows
- Partner with engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams
- Define service dependencies, architecture standards, technical handoffs, escalation paths, ownership boundaries, operational readiness expectations, and lifecycle plans
- Translate service standards into operational procedures, runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, communications, and repeatable support practices
- Drive utilization, feature adoption, process improvement, and value realization for software tool investments
- Maintain service documentation, application inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, knowledge-base articles, and handoff materials
- Coordinate service changes, patching, upgrades, deployments, certificate renewals, access changes, monitoring improvements, and maintenance windows
- Track service performance, incident trends, adoption, license utilization, application risk, vendor performance, documentation gaps, lifecycle concerns, and improvement opportunities; provide leadership updates and recommendations
- Conduct one-on-one meetings, performance feedback, goal setting, staffing coordination, career development, and succession planning for direct reports
- Model communication, accountability, sound judgment, urgency, security awareness, and customer-focused service
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent combination of education, technical experience, service management experience, and leadership experience
- 5+ years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role
- 3+ years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure services, application services, software tools, or operational support functions
- Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, and enterprise collaboration and identity service delivery practices
- Experience coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, and recurring maintenance processes
- Experience managing inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership records, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation requirements
- Ability to understand and document how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support company products, services, development workflows, security requirements, and operational processes
- Experience managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk using IT service management platforms such as Jira Service Management
- Experience using monitoring, reporting, analytics, utilization, or observability tools such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms
- Ability to prioritize competing technical and operational demands and make sound decisions in production support situations
- Strong written and verbal communication skills
- Demonstrated ability to develop team members, improve engineering practices, reinforce accountability, manage technical debt, and sustain reliable service delivery
- Preferred: experience leading distributed or remote teams
- Preferred: experience with Okta, Exchange Online, Teams, SharePoint, OneDrive, privileged access, and account lifecycle processes
- Preferred: experience with PowerShell or other scripting and automation tools
- Preferred: experience with software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization initiatives
- Preferred: experience supporting regulated or compliance-driven environments
- Relevant industry certifications are preferred, including Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent certifications
Benefits:
- Annual cash bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
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