Staff Conversational AI Designer
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Job Description
Staff Conversational AI Designer creating voice and multimodal AI experiences for General Motors. Leading a team to improve user interactions with AI-driven technologies.
Responsibilities:
- Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI.
- Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc.
- Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience.
- Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.
- Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
- Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.
Requirements:
- 9 + years creating conversational design experiences.
- Ability to combine vision with strong creative design execution.
- Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought.
- Experience designing for Generative or Agentive AI-powered experiences
- Understanding of machine learning & natural language processing (NLP) fundamentals.
- Experience incorporating research into the design process.
- Ability to work independently, be organized, self-motivated, and have attention to detail.
- Excellent written, visual, and verbal communication skills.
- Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc).
- Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences
- Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc)
Benefits:
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
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