Staff Product Manager – Merchant Experience
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Job Description
Staff Product Manager leading transformation of Merchant Experience at fintech company Paramount Commerce. Driving product-led growth and enhancing merchant onboarding and analytics.
Responsibilities:
- Lead two key areas - Merchant Experience and Onboarding
- Own the end-to-end merchant journey from pre-sales through post-launch operations
- Drive the transformation from manual, SQL-based configurations to a unified, self-service merchant and admin portal
- Build and own the comprehensive merchant analytics framework
- Act as the central champion for the merchant, identifying friction points and orchestrating solutions across departments
Requirements:
- 8+ years of B2B (or B2B2C) platform or fintech PM experience
- Proven track record of building product-led growth motions
- Expert at customer journey mapping
- Strong analytical foundation and hands-on experience building metrics frameworks and dashboards
- Confident and fluent in technical conversations with engineering teams
- Exceptional stakeholder management skills and executive level communication
Benefits:
- Competitive salary
- Generous Vacation + Summer Fridays
- Health & Dental Benefits
- Wellness Spending Account
- Retirement savings matching plan
- Remote first environment
- Quality Hardware provided to do your work
- Parental leave top up program
- Birthday Day Off
- Quarterly Socials
- Volunteer Days to give back to our community
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