Support Engineer – Python Development, Data & Integrations
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Job Description
Client Support Engineer maintaining and enhancing functionality of Python-based software products while providing efficient troubleshooting and support remotely.
Responsibilities:
- Efficiently respond to and resolve support tickets related to application functionality and performance.
- Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
- Adjust configurations within feature flag management software to tailor client experiences.
- Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
- Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
- Document solutions, and best practices, and contribute to the enhancement of the knowledge base.
Requirements:
- 4+ years of related experience
- Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars).
- Familiarity with configuration formats such as JSON and YAML.
- Proven experience in troubleshooting and problem-solving within a software environment.
- Ability to modify, maintain, and optimize scripts.
- Proficiency in working with REST APIs.
- Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB) is a plus.
- Basic knowledge of SQL and relational databases is a plus.
- Experience with feature flag management software is a plus.
- Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft) is a plus.
Benefits:
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
- Work from Home (with onsite training at Makati or SM Clark)
- Dayshift but can change depending on client's needs
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