Technical Account Manager, Architect
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Job Description
Technical Account Manager Architect supporting ClickHouse’s real-time analytics database customers in India. Providing consultative guidance, escalated support, migrations, and enterprise project leadership.
Responsibilities:
- Work with strategic and enterprise ClickHouse users, customers, and prospects identified by ClickHouse Sales on onboarding, production launches, and POCs
- Provide architectural, technical, and migration guidance and assistance
- Lead projects, escalations, and meetings to enable ongoing user/customer success
- Own and oversee L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- Partner with Product Management, Engineering, and Sales to help develop the roadmap and account plans
- Be present and available according to scheduling and onsite travel requirements to deliver high-quality 24x7 Support in a global, distributed environment
- Assist with hiring and mentoring new team members
- Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Requirements:
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems
- Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data
- Experience leading and shipping large-scope technical projects with multiple experienced engineers
- Expertise with a public cloud provider such as AWS, GCP, or Azure and its infrastructure-as-a-service offerings such as EC2
- Excellent communication skills and ability to work in a customer-facing role with Support Services, Engineering, and Sales teams
- Teamwork, global engagement, empathy, and challenging-problem-solving mindset
- Self-driven, curious, and eager to continuously learn and grow
- Openness to regional travel for onsite customer visits, currently estimated at up to 35% of the time
Benefits:
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
- Employer contributions towards your healthcare.
- Every new team member who joins our company receives stock options.
- Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Opportunities to engage with colleagues at company-wide offsites.
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