Technical Account Manager
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Job Description
Technical Account Manager partnering with DigitalOcean’s key customers on cloud architecture, optimization, and growth. Advocating for customers while resolving technical challenges and improving cloud adoption.
Responsibilities:
- Partner with key business customers to ensure they receive guidance, support, and resources needed to succeed
- Develop and maintain expertise in DigitalOcean’s product portfolio and the cloud ecosystem
- Design, diagram, and plan infrastructure architectures tailored to customer use cases
- Conduct technical consultation sessions and workshops
- Manage and maintain DigitalOcean’s key accounts
- Drive customer engagement, retention, and expansion of DigitalOcean workloads
- Conduct quarterly business reviews with key accounts
- Identify cost-reduction and performance-optimization opportunities
- Collaborate with Engineering, Marketing, Account Managers, Support, and other internal teams
- Monitor customer usage trends, identify risks, and uncover growth opportunities
- Represent customer needs in product development and support processes
- Resolve escalations and technical challenges with Engineering and Support
- Deliver technical presentations and training
- Contribute to technical documentation and knowledge transfer
- Develop tools and scripts to improve Technical Account Management efficiency
- Stay current with industry trends and best practices
Requirements:
- Proven experience in cloud infrastructure
- Deep knowledge of Linux, distributed systems, and automation
- Programming or development experience with basic skills in at least one mainstream language, such as Python or Go
- Understanding of provisioning and deployment strategies
- Knowledge of Terraform, Ansible, and Docker
- Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure
- Proven track record of successfully troubleshooting technical problems
- Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
- Experience delivering technical solutions aligned with business goals
- Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
- Strong analytical skills for monitoring customer trends and identifying opportunities
- Experience advocating for customer needs and translating feedback into actionable insights
- Strong verbal and written communication skills
- Ability to create and deliver technical presentations and training sessions
- Passion for technology and open-source projects
- Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments
- Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, Docker, Kubernetes, DigitalOcean’s API, Linux certifications, Gainsight, and Salesforce
Benefits:
- Reimbursement for relevant conferences, training, and education, subject to company policy
- Flexible time off
- Local team meetups
- Mental health and well-being support
- Equity compensation, which may include a new hire equity grant
- Opportunity to participate in the Employee Stock Purchase Program in participating countries
- Annual bonus plan eligibility for non-sales roles
- Incentive compensation eligibility under the applicable sales compensation plan for sales roles
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