Technical Account Manager – Technical Advisory
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Job Description
Technical Account Manager helping Italian customers maximize SonarQube adoption, maturity, and retention. Advising development teams on continuous code quality and security practices.
Responsibilities:
- Grow usage of the Sonar solution within accounts
- Increase account Sonar maturity and satisfaction
- Reduce account churn, downgrades, and escalations
- Establish Sonar as a trusted advisor and increase the number of Sonar sponsors
- Help accounts stay current on active Sonar versions
- Influence the Sonar roadmap based on account needs
- Listen to and formalize account technical pains and adoption inhibitors
- Develop plans to overcome customer pains and inhibitors
- Report product gaps internally and advocate for resolution
- Promote Sonar's methodology for continuous code quality and security improvements
- Keep accounts informed about the roadmap and upcoming releases
- Recruit and upgrade customer development teams using Sonar
- Position the Sonar ecosystem favorably against competing products
- Educate developers and managers about static code analysis and Sonar
- Ensure technical deployment and operations align with deployment size and DevOps criticality
- Run Quarterly Business Reviews with account sales representatives
- Execute deployment audits, identify gaps, and drive remediation plans
- Contribute to account management plans and develop account-specific technical strategies
- Track account technical status, progress, threats, and maturity opportunities
- Maintain expertise in Sonar product development
Requirements:
- Proven practical experience (at least 5 years) in software development or DevOps engineering
- At least 5 years of experience in pre- or post-sales customer-facing activities
- High listening skills and ability to formalize and abstract elements expressed by customers and partners
- Excellent presentation skills with strong written and verbal communication skills
- Ability to work in a team, receive and give feedback, and share knowledge
- Attention to detail
- Can-do attitude, including challenging the status quo and leading or contributing to improvements and innovations
- Autonomy to run activities and plans with limited supervision
Benefits:
- Equal opportunity employer
- Accommodation support available
- Employment contingent upon comprehensive background check and reference verification
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