Technical Account Manager
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Job Description
Technical Account Manager owning technical strategy, adoption, and health for Seeq’s strategic industrial-data software accounts. Driving deployments, support resolution, renewals, and expansion.
Responsibilities:
- Serve as the primary technical liaison between customers and Seeq teams
- Plan and manage rollouts of customized solutions, best practices, and significant use cases
- Lead technical setup, integration, customer deployment, site rollout, expansion planning, testing, and coordination
- Shepherd urgent or complex support tickets and coordinate timely resolution with internal teams
- Coordinate customer Level 1 support with Seeq Support resources
- Conduct technical reviews and monitor performance and availability
- Drive renewals and identify expansion opportunities with Customer Success and Revenue organizations
- Improve Seeq’s TAM services, processes, and best practices
- Act as the internal customer advocate for function, availability, and performance
- Establish subject matter expertise on Seeq platform, network, and security requirements
- Translate Seeq product information and innovations into clear, actionable customer guidance
- Identify risks, recurring problems, capability gaps, and opportunities for preventive solutions or feature enhancements
- Audit customer hardware network health, including offline devices, uptime, and connectivity issues
- Lead quarterly technical reviews covering uptime, support trends, configuration audits, training gaps, and forward-looking technical plans
Requirements:
- 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support
- Broad technical knowledge of Seeq, or a similar enterprise-level product
- Demonstrated ownership of complex enterprise or strategic accounts as the customer's primary technical point of contact
- Strong technical fluency with enterprise IT ecosystems
- Bias toward ownership and ability to escort issues to resolution
- Expertise in using platform analytics to make data-informed decisions
- Ability to facilitate executive-level conversations and cross-functional workshops
- Excellent cross-functional communication
- Demonstrated ability to navigate complex customer relationships
- Ability to coordinate effectively across time zones and geographically diverse regions
- Ability to adjust to changing priorities while maintaining follow-through
- Must be authorized to work in the country in which you reside
- Seeq does not sponsor US F1 or H-1B work visas
Benefits:
- Competitive salary and cash bonus incentives
- 12-week paid Seeq family leave
- Unlimited PTO
- Internet and mobile phone reimbursements
- Medical benefits
- Group term life insurance
- Short-term and long-term disability insurance pre-tax benefits
- Voluntary vision and dental (ortho)
- Vacation bonus program
- Employee Assistance Program
- Generous home office allowance
- Pet-friendly workspace
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