Technical Support Referent, Dutch
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical support specialist handling automotive support requests for Expleo in Bucharest. Resolving Level 1 issues, managing cases, and supporting warranty-cost decisions.
Responsibilities:
- Analyze received support requests and identify appropriate solutions using available basic data and technical skills
- Escalate unresolved Level 1 support requests to the higher technical level according to established procedures
- Monitor and manage support requests throughout their lifecycle until closure
- Inform the manager promptly about incidents identified during request processing
- Take over and manage colleagues' support requests during absences to ensure business continuity
- Translate support requests or other documents at the manager's request
- Comply with internal procedures and work instructions
- Manage support requests considering warranty costs and recommend part replacement when necessary
- Propose creation or updating of items and databases to improve the knowledge base
- Apply and comply with the client's quality management system requirements
Requirements:
- Technical university degree (preferably in automotive, mechanical or electrical/electronics)
- Fluent in Dutch
- Intermediate-advanced English
- Passionate about the automotive industry
- Entry Level experience level
Benefits:
- Benefit Platform
- Holiday Voucher
- Private medical insurance
- Performance bonus
- Easter and Christmas bonus
- Employee referral bonus
- Bookster subscription
- Work from home options depending on project
Similar Jobs
Technical Support Referent, German
Technical support specialist resolving automotive service requests and escalating complex issues for Expleo. Translating German documentation and maintaining support knowledge bases.
Senior Support Analyst
Sr. Support Analyst providing first-level IT support and security triage for OPENLANE’s digital used-vehicle marketplace. Resolving employee hardware, software, access, and application issues.
Senior Technical Analyst
Technical Analyst supporting CGI Federal’s Defense Logistics Agency financial compliance and enterprise risk management. Analyzing controls, risks, audits, and remediation for auditable financial reporting.
Technical Support Analyst
Analista de suporte técnico atendendo clientes e investigando incidentes na plataforma de procuradoria digital da Attus. Triagem, SQL, validação de ambientes e escalonamento de chamados.
Senior Technical Support Engineer – Ethernet, AI Infrastructure
Senior Technical Support Engineer resolving complex Ethernet networking and AI infrastructure issues for NVIDIA customers. Leading critical escalations, debugging, and cross-functional technical investigations.
Support Engineer
Support Engineer troubleshooting and integrating Milestone, LenelS2, and DMP security systems. Supporting customers, service teams, and projects for North American communications and security solutions provider BearCom.
Docker Support Engineer – Afternoon Shift
Docker Support Engineer troubleshooting complex enterprise Docker and SaaS issues for ServiceRocket, a global tech-enabled services company. Supporting customers through tickets, calls, tooling, and knowledge content.
Technical Support Engineer I
Technical Support Engineer troubleshooting APIs, integrations, and automations for Tines, an intelligent workflow company. Supporting customers across chat, email, and remote workflow sessions.
Technical Support Engineer
Technical Support Engineer troubleshooting BloodHound Enterprise, which helps security teams identify identity-driven attack paths and reduce risk. Supporting SaaS and on-premises customers through complex technical issues.
N2 Support Analyst
Analista de Suporte N2 investigando incidentes, APIs, logs e dados SQL para a Robbu, empresa de soluções para comunicação empresarial. Colaboração com Engenharia, Produto e Suporte N1.
Support Analyst
Support Analyst resolving complex application, data, integration, and SQL issues for Cayenta’s utility and government software customers. Using AI-enabled tools, customer support expertise, and root-cause analysis.
Technical Support Engineer – Level I
Technical Support Engineer supporting Tines, an intelligent workflow automation company. Troubleshooting APIs, integrations, authentication, and customer workflows across a follow-the-sun support schedule.
Support Analyst
Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
Enterprise Support Engineer
Enterprise Support Engineer resolving complex production issues across LexisNexis Risk Solutions’ financial crime compliance platforms. Troubleshooting applications, Kubernetes, cloud infrastructure, databases, and integrations.
Enterprise Support Engineer
Enterprise Support Engineer resolving complex production issues across LexisNexis Risk Solutions’ financial crime compliance platforms. Troubleshooting applications, Kubernetes, cloud infrastructure, databases, and integrations.
IT Support Engineer – L2
IT Support Engineer L2 resolving escalated Windows, macOS, and Microsoft 365 issues for managed-services clients. Managing identities, endpoints, onboarding, offboarding, and service-desk escalations across LATAM.
Junior Support Analyst – Scheduling
Analista de Suporte JR agendando instalações e manutenções para a Maxtrack, empresa de rastreamento veicular e gestão de frotas. Organizando técnicos, clientes e agendas remotamente.
Junior Support Analyst – Scheduling
Analista de Suporte agendando instalações e manutenções para a plataforma latino-americana de IoT e rastreamento veicular da Maxtrack. Organizando técnicos, clientes e indicadores operacionais.
Junior Support Analyst – Scheduling
Analista de Suporte agendando instalações e manutenções para clientes da Maxtrack, empresa de rastreamento veicular e gestão de frotas. Organizando agendas de técnicos e acompanhando atendimentos remotamente.
Technical Support Engineer
Technical Support Engineer supporting enterprise customers for an AI-powered sales co-pilot. Managing technical issue resolution, identity integrations, desktop rollouts, CRM onboarding, and pilot go-lives.