Technical Support Referent, German
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Job Description
Technical support specialist resolving automotive service requests and escalating complex issues for Expleo. Translating German documentation and maintaining support knowledge bases.
Responsibilities:
- Analyze received support requests and identify appropriate solutions based on available basic data and technical skills
- Escalate unresolved Level 1 support requests to the higher technical level according to established procedures
- Monitor and manage support requests throughout their lifecycle until closure
- Promptly inform the manager of incidents identified during request processing
- Manage support requests from absent colleagues to ensure business continuity
- Translate support requests or other documents at the manager's request
- Comply with internal procedures and work instructions
- Manage support requests considering warranty-cost impact and recommend part replacement when necessary
- Propose creation or updating of items and databases to improve the knowledge base
- Apply and comply with the client's quality management system requirements
Requirements:
- Technical university degree (preferably in automotive, mechanical or electrical/electronics)
- Fluent in German
- Intermediate-advanced English
- Passionate about the automotive industry
- Entry-level experience level
Benefits:
- Benefit Platform
- Holiday Voucher
- Private medical insurance
- Performance bonus
- Easter and Christmas bonus
- Employee referral bonus
- Bookster subscription
- Work from home options depending on project
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