Telecom MSP Project Manager
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Job Description
Senior Project Manager leading Ethernet, SD-WAN, GPON, and firewall deployments. Delivering complex managed network services projects for Spectrotel and AireSpring worldwide.
Responsibilities:
- Lead and manage multiple concurrent telecommunications and managed services projects from initiation through successful completion and closeout
- Oversee complex infrastructure projects including Ethernet, SD-WAN, GPON, and firewall implementations across multiple customer sites
- Direct internal engineering, operations, and service delivery teams; assign tasks, monitor progress, and ensure accountability to project milestones and deliverables
- Manage strategic relationships with major telecom carriers including AT&T, Lumen/CenturyLink, and Verizon
- Negotiate carrier terms, expedite circuit ordering, and resolve escalated issues
- Develop and maintain project plans, budgets, resource allocations, and risk mitigation strategies
- Establish and track KPIs, project metrics, and success criteria; report progress to executive leadership and customers
- Identify, assess, and proactively manage project risks, dependencies, and scope changes; implement corrective actions
- Mentor and coach junior project managers
- Serve as primary point of contact for customer communications and manage C-level stakeholder expectations
- Optimize project management processes and systems and implement process improvements
- Manage project budgets, track expenses, and ensure cost control throughout the project lifecycle
- Maintain project documentation, lessons learned, and best practices
Requirements:
- 7+ years of progressive experience in project management, program management, or senior operations roles within telecommunications or managed services
- Demonstrated expertise managing large-scale telecom and network infrastructure projects, including Ethernet, SD-WAN, GPON, and firewall deployments
- Extensive experience coordinating with major carriers on circuit ordering, provisioning, and complex service implementations
- Proven ability to manage project budgets, resources, and timelines for multi-million dollar initiatives
- Experience managing multiple vendors and carrier timelines across concurrent, high-priority projects
- Advanced proficiency with project management tools, ticketing systems, and business intelligence or reporting platforms
- Strong leadership experience directing and mentoring cross-functional teams
- Excellent stakeholder management skills, including executive and C-level communication
- Exceptional organizational skills, strategic thinking, and attention to detail in complex environments
- Superior written and verbal communication skills, including presenting to senior leadership and customers
- Project Management Professional (PMP) or similar certification
- Experience managing multi-site, enterprise-level business connectivity projects
- Deep knowledge of telecom ordering processes, including ASR/LSR concepts and carrier provisioning workflows
- Experience with Agile or hybrid project management methodologies
- Experience in vendor management and contract negotiation
- Track record of delivering projects ahead of schedule or under budget
Benefits:
- Competitive compensation and benefits package
- Remote work
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