Trainer
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Job Description
Trainer delivering client and internal training sessions for MAP, focusing on operational readiness and client onboarding. Collaborates with multiple teams to ensure effective training delivery.
Responsibilities:
- Deliver live client and internal training sessions for onboarding, continuing education, operational reinforcement, and targeted issue resolution.
- Use real-world scenarios, guided practice, and workflow-based exercises to build independent learner execution.
- Provide real-time coaching and reinforcement during training to confirm learner understanding and training effectiveness.
- Facilitate MAP employee new-hire onboarding as needed, with focus on products, systems, client support workflows, and operational execution.
- Prepare clients to independently execute critical workflows including disputes, VROL, fraud monitoring, reporting, card servicing, and other MAP-supported Visa DPS functions.
- Analyze client feedback, support ticket trends, escalations, and post-go-live performance indicators to identify training gaps and continuous improvement opportunities.
Requirements:
- 2–4+ years of experience in training, client enablement, implementation support, or client-facing operational support roles.
- Experience delivering live training in operational or production environments, not limited to classroom-style instruction.
- Experience in credit unions, financial services, payments, or card-processing operations required.
- Strong facilitation, storytelling, coaching, and communication skills.
- Ability to translate complex systems, procedures, and workflows into clear, practical learning experiences.
- Ability to manage multiple training engagements, shifting priorities, and follow-up actions simultaneously.
Benefits:
- Health insurance
- Professional development
- Flexible work arrangements
- Paid time off
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