Training Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Training Specialist preparing customer experience representatives for a US-based healthcare BPO program. Delivering bilingual virtual training, coaching learners, and supporting readiness for production.
Responsibilities:
- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions
- Explain processes, procedures, systems, and customer service expectations
- Use different teaching approaches for different learning styles
- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide constructive feedback and coaching
- Support learners requiring additional guidance
- Prepare new hires for transition from training into production
- Collaborate with Team Leads and leadership to support learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training delivery when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment
- Complete all stages of the hiring process, including resume review, questionnaire, video interview, live interview, and final interview
Requirements:
- Previous BPO/contact center training experience
- Healthcare/medical customer experience is essential
- Previous experience delivering training to customer service/contact center teams
- At least 1 year of previous remote work experience
- Fully bilingual in English and Spanish
- Excellent spoken and written English
- Strong presentation and communication skills
- Confident delivering training virtually
- Tech-savvy and comfortable learning new systems and platforms
- Strong organizational skills and attention to detail
- Patient, approachable, and able to coach different types of learners
- Strong team-player mentality
- Comfortable working U.S. business hours
- Available to start immediately
- Reliable computer, internet connection, headset, and suitable remote workspace
- Comfortable working as an Independent Contractor
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- English resume required
- Must be a Mexican national currently residing in México
Benefits:
- Paid weekly in arrears
- Paid training
- Fully remote work setup
- Backup power solution requirement supports remote-work continuity
Similar Jobs
Training Specialist
Training Specialist delivering bilingual virtual training for customer experience representatives. Supporting a remote healthcare BPO operation serving a US-based program.
Training Specialist
Remote bilingual trainer preparing customer experience representatives for a US healthcare BPO. Delivering virtual training, coaching learners, and tracking readiness for production.
Training Specialist
Training Specialist delivering bilingual virtual training for customer experience representatives. Supporting a remote healthcare BPO serving a US-based program.
Training Specialist
Training Specialist delivering bilingual virtual training for a remote healthcare BPO. Preparing customer experience representatives for live U.S. healthcare customer support.
Training Specialist
Training Specialist delivering virtual training for healthcare BPO customer experience representatives. Preparing bilingual English-Spanish learners for live US-based customer service operations.
Training Specialist
Remote bilingual Training Specialist preparing healthcare BPO representatives for U.S. customer service. Delivering virtual training, coaching learners, and tracking readiness for production.
Training Specialist
Training Specialist preparing customer experience representatives for a US-based healthcare BPO program. Delivering bilingual virtual training, coaching learners, and supporting production readiness.
Training Specialist
Training Specialist delivering bilingual virtual training for customer experience representatives. Supporting a remote healthcare BPO’s US-based program and learner readiness.
Training Specialist
Training Specialist delivering virtual training for healthcare BPO customer experience representatives. Coaching bilingual learners and preparing new hires for live US-based customer service operations.
Training Specialist
Training Specialist delivering virtual training for a healthcare BPO supporting US-based customer service programs. Preparing bilingual representatives for confident production performance.
Training Specialist
Training Specialist preparing bilingual customer experience representatives for a remote healthcare BPO supporting a US-based program. Delivering virtual training, coaching learners, and tracking readiness.
Training Specialist
Training Specialist delivering bilingual virtual training for customer experience representatives. Supporting a Mexican healthcare BPO operation serving a US-based program.
Training Specialist
Training Specialist delivering bilingual virtual training to customer experience representatives. Supporting a Mexican healthcare BPO operation serving a US-based healthcare program.
Training Specialist
Training Specialist delivering bilingual virtual training for a healthcare BPO supporting a US-based program. Preparing customer experience representatives for confident live-environment performance.
Training Specialist
Training Specialist preparing customer experience representatives for a US-based healthcare BPO program. Delivering bilingual virtual training, coaching learners, and tracking readiness for production.
Senior Training Specialist
Senior Training Specialist developing electrical training programs for Shermco employees and clients. Delivering virtual and in-person instruction using adult learning and A.D.D.I.E. methods.
Learning & Development Coordinator
Learning & Development Coordinator supporting University of Arizona student-experience training and eLearning resources. Coordinating LMS activities, content development, quality assurance, and training communications.
Director, Organizational Development
Director shaping talent, leadership, and organizational development at Thumbtack, a home-services marketplace. Building scalable performance, career, succession, and AI-first development systems.
Learning Consultant
Learning Consultant helping K12 institutions adopt Instructure’s Canvas, Mastery Connect, and Impact platforms. Leading change, training, coaching, and instructional technology rollouts.
SharePoint Lead – Knowledge Manager
SharePoint Lead managing secure knowledge repositories for MKS2 Technologies’ government IT clients. Governing SharePoint, lessons learned, SOPs, training materials, and job aids.