Training Specialist
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Job Description
Training Specialist delivering bilingual virtual training for customer experience representatives. Supporting a Mexican healthcare BPO operation serving a US-based program.
Responsibilities:
- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions
- Explain processes, procedures, systems, and customer service expectations
- Use different teaching approaches for different learning styles
- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide feedback and coaching throughout training
- Support learners requiring additional guidance
- Prepare new hires for transition from training into production
- Collaborate with Team Leads and leadership to support learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training delivery when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment
- Support a growing healthcare BPO operation serving a US-based program
Requirements:
- Previous BPO/contact center training experience
- Healthcare/medical customer experience is essential
- Previous experience delivering training to customer service/contact center teams
- At least 1 year of previous remote work experience
- Fully bilingual in English and Spanish
- Excellent spoken and written English
- Strong presentation and communication skills
- Confident delivering training virtually
- Tech-savvy and comfortable learning new systems and platforms
- Strong organizational skills and attention to detail
- Patient, approachable, and able to coach different types of learners
- Strong team-player mentality
- Comfortable working U.S. business hours
- Available to start immediately
- Reliable computer, internet connection, headset, and suitable remote workspace
- Comfortable working as an Independent Contractor
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Must be a Mexican national currently residing in México
- All resumes must be submitted in English
- Must complete every stage of the hiring process
Benefits:
- Paid weekly in arrears
- Paid training
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