Director, Organizational Development
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Job Description
Director shaping talent, leadership, and organizational development at Thumbtack, a home-services marketplace. Building scalable performance, career, succession, and AI-first development systems.
Responsibilities:
- Set and own Thumbtack’s multi-year Talent and Organizational Development strategy
- Integrate performance management, career architecture, talent and succession planning, leadership development, and change into a measurable roadmap
- Evolve performance management, including goal setting, expectations, feedback, calibration, and accountability
- Maintain and evolve career architecture, role and level frameworks, capability expectations, and career paths
- Lead talent planning and succession practices, identifying capability and bench gaps and accelerating high-potential employees
- Design scalable development experiences to close capability gaps and strengthen manager and senior-leader effectiveness
- Apply an AI-first approach to improve insight, personalization, and scale
- Establish an integrated measurement framework using business, talent, and program data
- Lead a small team of experienced practitioners
- Partner with senior leaders and HRBPs on talent and organizational challenges
- Report to the Head of People
Requirements:
- 10+ years of experience across talent management, organizational development, learning and development, or related disciplines, including 4+ years leading and developing people
- Deep expertise in talent management, including performance, career architecture, talent planning, and succession
- Demonstrated strength in leadership development, organizational effectiveness, and change management
- Track record of personally designing and implementing scalable talent and organizational solutions with measurable outcomes
- Credibility with senior leaders and ability to lead through ambiguity and influence without formal authority
- AI-first approach, including hands-on experience building multi-step workflows and sound judgment about AI in sensitive people processes and decisions
- Player-coach orientation and analytical mindset
- Familiarity with adult-learning and talent-management practices
- Ability to use data to improve talent and organizational solutions
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