VP, Client Services
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Job Description
VP of Client Services leading strategy and execution for pharmaceutical clients at RevHealth. Building partnerships, managing teams, and delivering impactful solutions in a dynamic agency environment.
Responsibilities:
- Build successful partnerships with clients and lead client management across all teams.
- Proactively identify strategic opportunities and propose new ideas to existing clients.
- Drive business through strategic and creative recommendations.
- Work directly with brand teams on the development of brand goals/objectives/strategies.
- Ensure all materials remain on target and effectively communicate core brand strategies.
- Understand products, competitors, market dynamics, and changes likely to affect the category.
- Facilitation and attendance at all client meetings.
- Ensure adherence of agency/client process.
- Ensure the accuracy of all files/communications to clients.
- Run internal kick-off meetings and provide strategic oversight.
- Review jobs supporting new strategies or special tactics.
- Manage and drive internal deliverables.
- Provide meticulous direction of day-to-day workflow on all agency client business.
- Development of (brand plans/tactical plans/WOs/annual SOW/creative briefs, etc.).
- Manage and mentor junior account team members.
- Develop and track SOW budgets and finances.
- Development/management of annual SOWs, monthly financials, tracking of monthly hours, and monthly client accruals.
- Serve as a trusted advisor to senior clients, shaping scientific communication strategies that resonate with diverse audiences (HCPs, patients, payers, advocacy groups).
- Lead high-level client engagements and expand partnerships through innovative and impactful approaches.
- Identify opportunities to incorporate AI-powered insights, real-world data, and digital engagement tactics into client solutions.
Requirements:
- 8+ years of pharmaceutical agency experience
- HCP experience preferred
- Supervisory experience and mentoring abilities
- Extensive experience in successfully leading product launches, including experience with accelerated approvals
- Demonstrated success integrating digital strategies, AI tools, and data-driven insights into medical communications
- Excellent ability to manage client relationships, especially sensitive issues, and effectively problem-solve
- Self-reliant, capable of operating independently
- Ability to multi-task and work well in a fast-changing environment
- Outstanding communication skills: oral, written, and interpersonal
- Experience managing large, complex, multi-million-dollar accounts
- Experience utilizing Veeva and/ or Ziflow platforms
- Proficient in financial account management with a focus on invoicing and reporting.
- Experience hiring, managing, and developing a team who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills
- Experience or demonstrated familiarity with leveraging AI tools and platforms to enhance efficiency, optimize workflows, and support innovation in day-to-day tasks.
Benefits:
- Healthcare Coverage – Four medical insurance options, plus dental and vision plans.
- 401(k) Plan – RevHealth matches 100% of the first 3% of your contributions and 50% of the next 2%, totaling a 4% match if you contribute at least 5%.
- Company-Paid Life Insurance – Providing peace of mind for you and your loved ones.
- Generous Flexible Paid Time Off – Supporting work-life balance.
- Additional perks and ancillary benefits are also available.
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