Bilingual Client Service Partner, Spanish
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Job Description
Bilingual Spanish client service partner supporting Cigna healthcare benefits clients and employees. Resolving complex benefits issues, educating members, and coordinating wellness initiatives.
Responsibilities:
- Serve as the dedicated resource for client HR teams, providing personalized benefits support and guidance
- Build trusted client partnerships and deliver exceptional customer service
- Resolve escalated service issues, including claims, appeals, authorizations, eligibility inquiries, and incentive-related questions
- Coordinate with internal and external partners to ensure timely outcomes
- Partner with Client Service Executives, account managers, implementation teams, clinical partners, operations teams, and other stakeholders
- Educate employees on plan options, benefit resources, and healthcare benefits
- Deliver presentations, benefits education sessions, and communications
- Support and coordinate onsite wellness initiatives
- Encourage employee engagement in wellness programs and health resources
- Identify trends and opportunities to enhance employee experience and program performance
- Deliver strategic insights and solutions that improve client outcomes and access to care
- Travel regularly to Washington, DC
Requirements:
- High School Diploma or GED - required
- Bilingual Spanish - Required
- Minimum 3 years of experience in healthcare, pharmacy, PBM, benefits administration, or a related client-facing role - required
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and benefits administration platforms - required
- Strong relationship-building, problem-solving, communication, and presentation skills - required
- Ability to manage multiple priorities independently in a fast-paced environment
- Flexible schedule availability - required
- Regular travel to Washington, DC., required
- Home internet connection through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working at home occasionally or permanently
Benefits:
- Annual bonus plan eligibility
- Medical, vision, and dental benefits from day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
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