Account Data Analyst
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Job Description
Data Analyst ensuring accuracy in customer account data and supporting sales operations at GE HealthCare. Collaborating with teams to resolve customer requests and improve processes.
Responsibilities:
- Support sales, service, and order management teams by validating and remediating requested customer information
- Accurately enter data into CRM and ensure accuracy in all ERP systems
- Provide first level support to downstream users as needed
- Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data
- Execute processes to support customer account requests within the agreed upon support level agreement
- Coordinate all activities related to quarter and month end customer support
- Act as a cross-functional coordinator to resolve customer issues & complaints arising from account requests
Requirements:
- Bachelor’s degree or equivalent work experience in order management, customer sales/service, data entry or similar experience
- Minimum 1 year of experience in sales support, order management, customer service and/or data administration roles
- Excellent written and verbal communication skills
- Familiarity with MS Office, Excel, Word, PowerPoint
- Strong English capability in both spoken and written
- Must have a dedicated home office that includes high speed internet access or if local, can work from GEHC Waukesha office
- Legal authorization to work in the U.S. is required.
Benefits:
- Medical, dental, vision insurance
- Paid time off
- 401(k) plan with contributions
- Life, disability, and accident insurance
- Tuition reimbursement
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