Account Specialist – LTL
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Job Description
Remote Account Specialist supporting LTL transportation customers. Troubleshooting service disruptions, advising on fees and services, and partnering with sales and account management.
Responsibilities:
- Communicate daily with both internal and external customers
- Maintain a high level of activity over the phone and through our CRM system
- Research, identify and capitalize on profitable opportunities presented daily
- Understand and consult customers regarding fees, products, and services
- Troubleshoot and support customers navigating service disruptions
- Maintain a focus on creating positive and supportive customer experiences
- Establish strong partnerships with key executives and decision makers within each customer and territory
- Collaborate with support teams including sales and account management
Requirements:
- Previous experience working directly with customers
- Outstanding collaboration and communication skills at multiple levels
- Ability to work as a team
- Exceptional verbal and written communication skills
- Customer focused and solutions-oriented
- Commitment to continuous improvement
- Strong growth mindset with the willingness to learn and be coached
- Ability to adapt to an equivocal and fluctuating environment
- Robust prioritization, organization, and time management skills
- High School diploma or GED
- Bachelor's degree in Communications, Business, Marketing, or other business-related fields preferred
Benefits:
- Consistent Monday-Friday work schedule, no weekends
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