Administrative Support Assistant – Security Systems Industry
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Job Description
Remote administrative assistant supporting a security systems company with phone calls, inspection reports, scheduling, CRM setup, and social media support. Structured role working under office-manager direction.
Responsibilities:
- Answer overflow phone calls when the office gets busy
- Redirect calls to the right person or department
- Manage a shared email inbox
- Schedule meetings and book site visits for technicians or salespeople
- Fill out and write inspection reports, including camera and fire alarm inspections
- Help write estimates, permits, and submittals
- Fill out subscriber forms to set up new customers in the CRM ("Market")
- Keep customer and operational records accurate and up to date
- Book appointments and site visits
- Coordinate scheduling for technicians and salespeople
- Support basic social media activity aimed at increasing awareness and generating leads
- Work under clear direction from the office manager/client to support administrative operations
Requirements:
- Experience working in or closely with a security systems company (security systems, access control, fire alarms, or burglar alarms)
- Prior experience as a virtual assistant or in an administrative/admin support role
- Experience professionally handling business phone calls, including redirecting calls and scheduling appointments
- Experience with CRM systems and/or data entry for customer or subscriber setup
- Comfortable working under clear direction and supervision, rather than working independently or proactively
- Comfortable managing a business phone line and redirecting calls appropriately
- Experience with CRM platforms, ideally similar to "Market"
- Ability to write clear, accurate inspection reports and assist with estimates, permits, and submittals
- Basic social media management skills
- Professional, warm, and clear phone presence
- Detail-oriented and accurate, especially with reports and data entry
- Reliable and consistent — shows up and follows through
- Takes direction well and executes tasks as instructed
- Stays calm and organized when call volume or workload spikes
- Computer with at least 8GB RAM and an Intel i5 or AMD Ryzen 5 processor or higher
- Internet speed of at least 40MBPS
- Headset with an extended noise-cancelling mic and webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Reliable internet connection
- Own computer with Intel Core i5 or similar or higher
Benefits:
- No benefits package included
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