Advanced Analyst, Quality & Blueprint
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Job Description
Advanced Analytics Contractor working with a major tech client to analyze and improve customer experience. Collaborating with product, engineering, operations, and finance teams on quality initiatives.
Responsibilities:
- Conduct strategic deep dives into customer experience drivers (cleanliness, check-in, communication, etc.) covering symptom, root cause, and recommended intervention.
- Design, execute, and analyze A/B tests and quasi-experiments to measure the impact of quality and blueprint initiatives, with sharp attention to two-sided marketplace nuances.
- Build and apply causal inference frameworks (diff-in-diff, synthetic controls, propensity matching) to estimate the true impact of product, policy, and operational changes.
- Leverage LLMs and AI-assisted analytics to extract structured insights from unstructured data and scale root-cause taxonomy generation across millions of trips.
- Develop and validate metrics that monitor customer experience health and surface emerging quality issues.
- Build and maintain analytical artifacts (queries, dashboards, readouts) that let stakeholders self-serve.
- Translate complex analyses into clear, concise insights and recommendations for senior leadership.
Requirements:
- 8+ years of industry experience in advanced analytics, data science, or applied quantitative analysis.
- Strong hands-on SQL and at least one of Python or R.
- Proven track record designing and analyzing A/B experiments in a product context.
- Product analytics chops on both sides: building dashboards/visualizations AND explaining the underlying data to non-technical stakeholders.
- Excellent communication and stakeholder relationship management.
- Ability to operate independently and own work end-to-end.
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