Advisor — Verification of Auto Repair Estimates and Repairs
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Job Description
Conseiller(ère) en vérification des estimations et réparations automobiles responsable de l'audit de conformité avec Allstate. Analyser et vérifier les estimations de réparations au sein du réseau Good Hands Repair Network.
Responsibilities:
- Conduct detailed desk reviews in the image analysis office of vendor repair estimates, total loss determinations, and assigned claims to ensure compliance with estimating guidelines, repair best practices, and documentation standards
- Review files and perform audits, providing annotations, corrections, and accurate repair recommendations as required
- Investigate complex inquiries, complaints, escalations, and coverage- or repair-related disputes, resolving them promptly and professionally
- Support total loss assessments by reviewing estimates, value appraisals, and documentation to ensure compliance with company protocols
- Develop, manage, and audit processes while establishing and maintaining effective working relationships with network vendors and repair shops
- Participate in calibration sessions with claims teams and management to ensure consistency in estimating practices and claims outcomes
- Collaborate with management to communicate audit findings, identify trends, and recommend process improvements
Requirements:
- Demonstrated experience in automotive claim estimating, repair processes, and damage analysis
- Excellent critical thinking skills and the ability to make informed decisions in ambiguous situations
- Ability to ensure adherence to company guidelines, estimating protocols, and regulatory requirements
- Professional handling of complex customer concerns, disputes, and escalation scenarios
- Ability to build and maintain effective relationships with vendors, appraisers, and internal teams
Benefits:
- Flexible work arrangements
- Employee discounts (15% on auto and home insurance, plus discounts on many other products and services)
- Home Office program (reimbursement up to $400 for office equipment purchases)
- Employer match program for government student loan repayments
- Comprehensive retirement savings plan with employer matching contributions
- Annual wellness allowance to support employee health and well-being
- Personal reflection day
- Tuition reimbursement
- Opportunities for community involvement and giving back
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