AI Operations Engineer
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Job Description
AI Operations Engineer leading the development and optimization of AI-driven operational processes at Salesforce. Collaborating across functions to enhance efficiency and decision-making with AI technologies.
Responsibilities:
- Identify, evaluate, and implement AI-driven solutions that improve operational efficiency, productivity, and business outcomes.
- Design and optimize workflows that incorporate generative AI, machine learning, automation, and intelligent knowledge retrieval.
- Lead continuous improvement initiatives across operational functions, leveraging AI technologies to reduce manual effort and increase scalability.
- Monitor emerging AI technologies and recommend practical applications aligned with organizational goals.
- Drive adoption of new Salesforce capabilities (Agentforce, Tableau, Data Cloud) within operations workflows.
- Support and enhance systems, tools, and processes used for bid management, proposal development, framework management, and contract-related operations.
- Manage and improve knowledge repositories, content libraries, and structured information sources used across operational functions.
Requirements:
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Data Analytics, or a related field, or equivalent experience.
- Experience supporting operational systems, business process improvement, workflow automation, or technology enablement initiatives.
- Understanding of generative AI, large language models (LLMs), automation platforms, and AI-enabled business processes.
- Experience managing cross-functional projects and collaborating with both technical and business stakeholders.
- Strong analytical, problem-solving, and process optimization skills.
- Familiarity with AI platforms, prompt engineering, retrieval-augmented generation (RAG), workflow automation tools, and API integrations.
Benefits:
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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