AI Solutions Lead
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Job Description
AI Solutions Lead ensuring customer success while collaborating on AI workloads and workflows. Drive strategic growth and value realization for Union Cloud platform.
Responsibilities:
- Own and drive strategic account plans focused on adoption milestones, usage expansion, and revenue growth in a land-and-expand model.
- Partner with internal technical teams to help customers design and optimize workflows for production-grade AI systems.
- Own end-to-end customers outcomes and value from Union. Guide customers through onboarding and integration, troubleshoot challenges, drive product utilization, and provide timely, effective expertise to resolve complex issues.
- Translate real-world challenges from customer environments into actionable feedback for our product and engineering teams.
- Track customer health, identify signs of friction or opportunity, and develop engagement strategies across both technical and executive stakeholders.
- Drive renewals and commercial growth by aligning our product capabilities with evolving customer needs and identifying upsell or cross-sell pathways.
- Facilitate technical enablement content creation—reference architectures, debugging guides, cookbooks, and tutorials—to scale your impact.
- Lead customer touchpoints such as roadmap sessions, architecture reviews, QBRs, and executive briefings to ensure we remain aligned with customer goals and value realization.
- Serve as the internal voice of the customer in planning, prioritization, and go-to-market alignment.
Requirements:
- 5+ years of experience in a technical role such as Solutions Engineer, Technical Account Manager, Solutions Architect, or ML/Data Engineer within a B2B devtools or platforms.
- Design and architecture-level understanding of systems involving data processing, model training, serving, or monitoring.
- Experience in MLOps/LLMOps, machine learning pipelines, and data orchestration tools.
- Proficiency in Python, or genuine desire to learn, given its prevalence in data science.
- Developed and executed account plans focused on growth through adoption, usage expansion, and product-led revenue—especially in a land-and-expand motion.
- Ability to tailor communication to both hands-on users and executive sponsors.
- Must be curious, proactive, and self-directed—you seek ownership and are not afraid to experiment.
- Build trusted relationships quickly and are motivated by helping others succeed.
- Bonus: Experience with Flyte (open-source or Union) and working with large enterprise customers is a plus.
Benefits:
- Excellent medical - We pay 100% of your premiums and 90% for your dependents
- Generous dental and vision plans- We pay 90% of the premiums for you and your dependents
- Meaningful equity in the form of options – all employees are owners here
- Unlimited time off + 12 company holidays
- 401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%
- 16 weeks paid parental leave for primary and secondary caregivers
- Flexible work schedule (some restrictions apply)
- For in office employees: Lunch provided onsite and well stocked kitchen with snacks and drinks.
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