Analytics Engineer
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Job Description
Analytics Engineer building data pipelines and metrics for customer experience at Coinbase. Collaborating with CX Operations and Product teams to deliver reliable data.
Responsibilities:
- Own the design, build, and maintenance of data models and pipelines that support CX operations, compliance reporting, and customer insights
- Partner with CX Operations, Compliance, and Product teams to translate business needs into data requirements and deliver self-serve analytics solutions
- Build and maintain dashboards, metrics, and reporting tools that give CX leaders visibility into performance, customer trends, and compliance health
- Drive data quality and governance within the CX data domain by implementing testing, monitoring, and documentation standards
- Identify opportunities to automate recurring data workflows and reporting processes
- Collaborate with broader Data Engineering and Analytics teams to align on best practices and share learnings
Requirements:
- 3+ years of experience in analytics engineering, data engineering, or a related data role
- Proficiency in SQL and experience with modern data stack tools such as dbt, Airflow, and cloud data warehouses (Snowflake, Databricks, or similar)
- Experience with data modeling concepts (dimensional modeling, star/snowflake schemas) and building trusted, well-documented data products
- Familiarity with BI/visualization tools (Looker, Tableau, or similar) and experience building dashboards and self-serve analytics solutions
- Track record of partnering with non-technical stakeholders to translate business needs into data solutions, particularly in customer experience, operations, or compliance domains
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Benefits:
- Total compensation may include equity and bonus eligibility
- medical
- dental
- vision
- 401(k)
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