Application Support Technology Lead Analyst – Vice President
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Apps Support Tech Lead Analyst at Citi providing critical business and technical support for Data Solutions applications. Collaborating with technology teams to ensure integration and system enhancement.
Responsibilities:
- Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
- Identify and define necessary system enhancements
- Analyze existing system logic, identify problems, and recommend and implement solutions
- Provide expertise in area and an advanced level of understanding of the principles of apps support
- Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; document requirements
- Work closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
- Consider the implications of the application of technology to the current environment
- Identify risks, vulnerabilities and security issues; communicate impact; propose risk mitigation options
- Act as advisor or coach to new or lower level analysts; allocate work
- Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions
- Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services
- Persuade and influence others through strong and comprehensive communication and diplomacy skills
Requirements:
- 10+ years Proven and practical experience of in a production support role managing enterprise-level applications
- Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability
- Deep expertise in Unix/Linux environments and advanced Shell scripting
- Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
- Practical experience with containerization platforms (OpenShift, Kubernetes)
- Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
- Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka)
- Experience working with REST APIs
- Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
- Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles
- Familiarity with AI/ML concepts, models, and tools, coupled with practical experience in leveraging AI-driven tools to support and optimize applications
- Demonstrated leadership, strong interpersonal skills, and relationship-building abilities
- Excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse technical and business audiences
- Proven ability to work effectively in a fast-paced environment, including experience leading or contributing to requirement gathering efforts for multiple large development projects, always maintaining a service-oriented approach.
Benefits:
- Rewarding work in a supportive environment with clear opportunities for progression
Similar Jobs
Functional Analyst – Industry Sector
Functional Analyst specializing in web platforms and CMS at Winning Consulting for an international company in the industry sector. Key liaison between business stakeholders and the Web Platform team.
Fraud Analyst
Fraud Analyst supporting ITC Federal’s work for the U.S. Department of Justice in remote role. Involves document analysis and research for litigation support projects.
Revenue Cycle Management Vendor Relations Analyst
RCM Vendor Relations Analyst monitoring operational performance for RCM vendors. Liaising between RCM Operations, Vendor Management, and external vendor teams for issue follow-up.
BPL Diligence Analyst
BPL Diligence Analyst at Radian responsible for due diligence reviews of closed residential mortgage loans. Ensuring adherence to lender guidelines and collaboration with peers for workflow execution.
Senior QA Analyst
QA Analyst ensuring quality in software development cycles at NEXDOM Healthtech. Collaborating with teams to implement automated testing and improve QA practices.
Network Reimbursement Analyst II
Network Reimbursement Analyst developing and maintaining pricing schedules for healthcare providers at Capital Blue Cross. Collaborating with teams to implement policy changes and improve reimbursement processes.
Mid-level Administrative Analyst
Administrative Analyst assisting Bancorbrás in managing consortia operations and project execution within a collaborative team environment.
Ambulatory Analyst – EPIC Certification Required, IT Acute Clinicals
Epic Willow Analyst III responsible for leading analysis of clinical and technical processes for McLeod Health. Formulating recommendations for systems and mentoring junior analysts.
Analista de Desenvolvimento de Sistemas – Sênior
Backend Developer focusing on Node.js and TypeScript to innovate financial management systems at Finnet. Collaborating in a dynamic environment to deliver exceptional solutions.
Delivery Analyst
Health Client Analyst collaborating with internal teams and clients to capture benefits reporting requirements. Fostering strong relationships and utilizing data analytics to enhance customer experience while supporting organizational goals.
Treasury / Funds Transfer Analyst
Treasury Funds Transfer Analyst handling complex funds transfers for PNC's Wire Administration. Executes financial reconciliations and ensures regulatory compliance in various processing environments.
Geospatial Analyst
Geospatial Analyst analyzing and processing geospatial data for mission-focused projects at Geo Owl. Creating GIS products and collaborating with a remote team.
IT Service Desk Analyst – Associate
IT Service Desk Analyst providing incident resolution and request fulfillment support for IT needs. Serving as the main point of contact between IT and end users on various teams.
Coding Quality Associate
Coding Quality Associate Analyst conducting reviews for coding compliance at Essentia Health. Mentoring and training outpatient coding staff, ensuring accurate documentation and education gaps identification.
Global Analyst
Global Analyst supporting MediaRadar’s ad intelligence methodologies across EMEA, APAC, and Americas regions. Conducting market research and maintaining data accuracy for advertising spend models.
Patient Account Analyst
Patient Account Analyst coordinating accounts receivable and financial reports for Duke Health. Analyzing trends, advising leadership, and identifying improvement opportunities within the revenue cycle.
IS Applications Analyst – Tapestry AP Contracts
IS Applications Analyst coordinating project activities and implementing system requirements for healthcare organization. Join the team at Enterprise Information Services in a patient-focused environment.
Analista de Racionalização de Aplicações Sênior
Analista de Racionalização de Aplicações na MTP, focando em otimização de custos e análise de dados. Contribuindo para decisões estratégicas em um ambiente remoto.
Deal Desk Analyst
Deal Desk Analyst at AcuityMD streamlining revenue operations and ensuring compliance while collaborating with cross-functional teams. Fostering efficient deal flow and maintaining operational accuracy.
Senior Defense Analyst
Senior Defense Analyst leading fraud prevention strategies at Member Access Processing (MAP). Collaborating with clients to mitigate fraud risks and enhance payment solutions.