Clinical Program Manager
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Job Description
Maximus Clinical Program Manager leading Ohio PASRR human services operations and state-client relationships. Overseeing staff, compliance, financial performance, clinical documentation, and service delivery improvements.
Responsibilities:
- Provide strategic and operational leadership for the Ohio PASRR Program
- Oversee Ohio PASRR contract operations and ensure contractual compliance
- Serve as the primary point of contact for the state client
- Lead program initiatives, manage escalations, monitor performance, and drive continuous process improvements
- Supervise, train, and develop assigned unit staff
- Monitor staff activities, schedules, productivity, and work product results
- Review clinical documentation, including pending denials, in real time
- Collect quality assurance information from assigned staff
- Disseminate policy and protocol changes and ensure implementation
- Lead regular team meetings and act as the point person for assigned staff
- Conduct scheduled and random post-assessment home visits to ensure customer satisfaction
- Promote project image and goals through public speaking engagements and local professional presentations
- Manage financial review, client relationships, and effective delivery of service-level expectations
- Manage reporting, documentation, communication processes, and contract expectations
- Identify opportunities for operational enhancement and foster strong client relationships
- Perform other duties as assigned by Management
Requirements:
- Bachelor's degree in a relevant field and 5+ years of relevant professional experience required, or equivalent combination of education and experience
- Master's degree in Social Work, Psychology, Nursing, Public Health, or a related field
- Minimum 2 years of management experience
- Minimum 3 years of experience in human services
- Experience administering or coordinating PASRR Level II programs
- Experience with financial forecasting and profit & loss (P&L) management
- Proficiency in Microsoft Office applications
- Intermediate to advanced Excel skills, including data management and analysis
- Client relationship management experience preferred
- Active LMFT, LMSW, LPC, LCSW, or MSN licensure preferred
- Reliable high-speed internet service
- Minimum 20 Mbps download speeds, or 50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds
- Private and secure workspace
Benefits:
- Work/life balance support and flexibility
- Performance-based bonuses
- Medical, dental, vision, and prescription insurance
- Partially funded HSA
- Life insurance
- Auto, home, renter’s, and pet insurance discounts
- 401(k) Retirement Savings Plan with company matching
- Unlimited time off, holidays, and extended sick leave
- Short- and long-term disability coverage
- Employee Assistance Program (EAP) for physical, emotional, and financial wellness
- Recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Maximus Wellness Program and resources
- Professional development opportunities, including training programs, workshops, and conferences
- Employer-paid renewal expenses for licenses and certifications
- Company-issued computer equipment
- Fully remote work arrangement
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