Automation and AI Agents Analyst – Senior
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Job Description
Lead development and maintenance of AI agents and automations for Customer Success. Use n8n, Python and APIs to integrate, scale and monitor production solutions.
Responsibilities:
- Develop AI agents, assistants, bots and automations applied to Customer Success processes.
- Support the mapping of AI use opportunities in routines such as onboarding, engagement, renewals, risk analysis, estimates/forecasting and decision support.
- Work together with CS teams to enable practical, secure and business-aligned applications.
- Build, maintain and evolve automations that support operational workflows and the scalability of the area.
- Use n8n as the primary tool for maintaining, improving and expanding implemented AI solutions.
- Use Python to extend existing solutions, develop new automations and create new AI applications.
- Integrate solutions via APIs and automated flows, ensuring stability, traceability and alignment with business processes.
- Perform maintenance, operational monitoring and continuous improvement of already implemented AI Agents.
- Ensure the sustainment of production AIs by monitoring operation, stability, business alignment and opportunities for improvement.
- Support balancing the roadmap between operations, enhancement of existing deliverables and development of new initiatives.
- Participate in CS Ops rituals to understand operational pain points, gather requirements and support the construction of viable solutions.
- Ensure governance best practices, data quality, traceability and documentation of the applied solutions.
Requirements:
- Experience with generative AI projects, intelligent automation or automation applied to business processes.
- Experience developing applications or automations using AI APIs.
- Experience with maintenance, support and evolution of solutions already deployed in production environments.
- Practical experience with n8n for operation, maintenance, improvement and expansion of automations.
- Experience with Python for development and evolution of AI and automation solutions.
- Experience handling and analyzing databases to support flows, automations and data-driven solutions.
- Experience with HubSpot, including supporting processes, automations, operational organization and CRM usage in business contexts.
- Advanced experience with SQL Server, including building, maintaining and optimizing queries for analysis and operations.
- Proficiency with n8n for building, maintaining and evolving automations and operational flows.
- Strong knowledge of Python for expanding existing solutions and developing new AI applications.
- Knowledge of HubSpot to support operational flows, automation and CRM-related process management.
- Advanced proficiency in SQL Server.
- Ability to translate business problems into applicable technical solutions.
- Ability to build, sustain, maintain and evolve production solutions.
- Ability to monitor operations, identify failures, propose adjustments and drive continuous improvements in implemented automations and agents.
Benefits:
- Meal/food allowance
- Childcare assistance
- Remote work
- Health insurance
- Education and cultural benefits
- Gympass
- Birthday day off
- Discounts for therapy sessions and English courses
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