Backup & Storage Engineer – Commvault, NetBackup, Veeam
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Job Description
Backup and storage engineer administering enterprise backup platforms and SAN/NAS infrastructure. Supporting Gruve’s AI-focused software services through incident resolution, restores, monitoring, and SLA compliance.
Responsibilities:
- Provide L2 support for backup incidents, job failures, alerts and service requests
- Administer and troubleshoot enterprise backup platforms such as Commvault, Veritas NetBackup, Veeam or equivalent tools
- Investigate failed backups, missed schedules, agent issues, connectivity failures and backup performance problems
- Monitor backup job status, success rates, retention compliance and backup capacity
- Execute approved restore and recovery requests for files, virtual machines and supported workloads
- Support backup policy configuration, schedule changes, client onboarding and agent management
- Validate backup completion and coordinate recovery testing and disaster recovery activities
- Escalate complex backup platform issues and data protection risks to L3 SMEs
- Administer and troubleshoot SAN, NAS and associated enterprise storage infrastructure
- Support storage provisioning, volume allocation, LUN mapping, zoning coordination and filesystem capacity activities
- Monitor storage utilization, capacity, performance, latency and hardware alerts
- Troubleshoot storage connectivity, path failures, mount issues and capacity-related incidents
- Coordinate with Server, VMware, Database and Network teams for storage-related issues
- Support storage expansion, migration, maintenance and approved configuration changes
- Monitor storage thresholds and identify capacity risks before they affect production services
- Resolve incidents and service requests within defined SLAs
- Follow ITIL Incident, Problem, Change and Request Management processes
- Support major incident restoration, root-cause investigations and corrective actions
- Execute approved changes and validate service health after maintenance activities
- Maintain runbooks, operational documentation, incident records and shift handover notes
- Coordinate with L1/L3, Server, VMware, Database, Network, Security and Application teams
- Support backup compliance reporting, capacity reporting and continuous service improvement
- Ensure effective APAC–EMEA–NLAM follow-the-sun handovers
Requirements:
- 3–6 years of experience in enterprise backup administration, storage operations and infrastructure production support
- Hands-on experience in enterprise backup and/or storage operations
- Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent
- Knowledge of backup policies, schedules, retention, backup failures and restore procedures
- Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management
- Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity
- Knowledge of backup validation, recovery procedures and disaster recovery fundamentals
- Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms
- Understanding of ITIL Incident, Problem, Change and Request Management
- Experience in SLA-driven enterprise production operations and 24x7 support
- Ability to analyze logs, document findings and escalate complex issues effectively
- Vendor certifications in Commvault, Veeam, NetBackup or enterprise storage platforms are preferred
- Experience with Dell PowerStore/PowerMax, NetApp, Pure Storage or equivalent technologies is preferred
- Knowledge of VMware backup, database backup and application-aware recovery is preferred
- Exposure to replication, snapshots, deduplication and immutable backup concepts is preferred
- Basic scripting knowledge using PowerShell, Python or Shell is preferred
- Experience with backup compliance, capacity forecasting and disaster recovery testing is preferred
Benefits:
- Dynamic environment with strong customer and partner networks
- Culture of innovation, collaboration, and continuous learning
- Diverse and inclusive workplace
- Equal opportunity employer
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