Beauty Advisor – Seasonal
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Job Description
Remote seasonal Sephora Beauty Advisor supporting Sephora customers through voice, chat, and email. Handling product, order, account, promotion, and technical inquiries.
Responsibilities:
- Provide client support through voice and chat channels
- Respond to client requests and inquiries by phone, chat, and email
- Assist with product purchases, service and quality inquiries, order status, product information, account inquiries, programs, promotions, and technical issues
- Transition between communication channels as needed
- Demonstrate high standards for quality service
- Maintain current product and procedural knowledge and assess industry trends
- Work with quality and training teams to manage performance expectations
- Communicate with Team Lead, Quality Advocate, Trainer, and manager for support and development
- Maintain professionalism, courtesy, and business acumen in all client contacts
- Accurately maintain the proprietary call center database by documenting client interactions
- Adhere to schedules, deadlines, KPIs, and quality goals
- Provide proactive and professional customer communication
Requirements:
- Bilingual English and Spanish preferred but not required
- 2–3 years’ experience in a business/professional environment, preferably in the service industry
- Comparable office environment experience encouraged
- Self-starter able to manage workload efficiently
- Exceptional written communication skills
- Ability to deliver high-level client service under high volume
- Strong grammar, punctuation, and written business acumen
- Professional, upbeat, and engaging oral and/or written communication
- Ability to develop relationships with clients, including in difficult situations
- Ability to advise and counsel clients quickly and efficiently
- Computer literacy and internet proficiency
- E-commerce and online shopping experience preferred
- Experience with Windows-based applications and client relationship management tools preferred, such as Instant Service
- Excellent data entry skills and typing speed of 45–55 wpm minimum
- Flexibility to work in a dynamic shift environment, including weekends and evenings
- Punctuality and dependable attendance
- Vacation blackout period applies during holiday and promotional periods
- Equipment is not provided
Benefits:
- Performance-based bonus earning opportunity
- Full-time seasonal W-2 employment
- Remote work arrangement
- 8-hour and 10-hour shifts available
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