Retail Technology Advisor
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Job Description
Retail technology advisor supporting BWG Foods’ grocery retailers with EPOS, networking, and store-system initiatives. Coordinating projects, suppliers, training, and nationwide store support.
Responsibilities:
- Support retailers and store teams with day-to-day queries relating to retail technology and store systems
- Build relationships with independent retailers and company-operated store teams to understand operational challenges and identify improvement opportunities
- Assist in delivering retail technology projects involving EPOS, store networking, digital retail solutions and back-office systems
- Coordinate with internal teams and third-party suppliers to provide effective and timely store support
- Act as key contact between retail operations and technical teams, translating store requirements into practical business solutions
- Support implementation of new technologies, processes and initiatives within stores
- Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity
- Assist with training store personnel in adopting new systems and technologies
- Participate in project planning, implementation and rollout activities across the retail estate
- Develop and maintain operational procedures, user guides and support documentation
- Contribute to business improvement initiatives enhancing retailer engagement and operational performance
- Travel nationwide to support stores, projects and retailer engagement activities as required
- Undertake other projects as directed by management
Requirements:
- Extensive Management experience within grocery retail, convenience retail, FMCG or multi-site retail operations
- Understanding of Retail Technology, networking and overall IT
- Understanding of KPIs and SLAs with proven ability to adhere to them
- Experience working with retail systems such as EPOS, self-service solutions, back-office systems or electronic ordering platforms
- Ability to demonstrate a high level of ownership and project management
- Strong analytical skills, resolution management, organisational skills and excellent time keeping skills
- Strong verbal, written communication, presentation and interpersonal skills and ability to report clearly back with updates to management
- Ability to work on own initiative, prioritize own workload and meet deadlines
- Innovative and authoritative, with ability to communicate on all levels to people of all technical ability
- Flexibility and adaptability in approach to customer/business needs
- Proactive and energetic work approach, seeking to get things done and deal with varied tasks and projects
- Must have a full clean driver’s license
- Must have full permissions to work in Republic of Ireland
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