Study Abroad Advisor
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Job Description
Study Abroad Advisor driving enrollment and student conversion for CIEE’s nonprofit study abroad programs. Advising applicants on admissions, pre-departure preparation, visas, and immigration processes.
Responsibilities:
- Meet or exceed enrollment targets by maximizing conversion of applicants to paid participants for an assigned CIEE program region
- Review applications for admission efficiently and administer admission decisions
- Maintain in-depth knowledge of CIEE programs and locations and discuss academics, housing, and other components with applicants
- Develop and execute strategies to prepare students for onsite experiences and improve conversion
- Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study-abroad advisors
- Advise students on complex visa and immigration processes
- Liaise with foreign consulates and CIEE’s third-party visa broker
- Monitor changes in immigration laws and regulations across portfolio sites
- Manage editing of pre-departure materials, visa instructions, and related information with onsite staff
- Address and resolve escalated situations and emergencies during the pre-departure process
- Manage the enrollment database, including student application information, application tasks, and application documents
- Scan, upload, and file application materials such as transcripts
- Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations on recruitment, marketing, and program development
- Serve as backup contact when other advisors are out of the office
- Provide superior student-centered customer service throughout the pre-departure process
- Represent CIEE with integrity, accuracy, and in accordance with its mission
- Perform other duties as assigned
Requirements:
- Bachelor's degree (or international equivalent)
- 2–3 years of work experience in a sales and/or customer service-oriented field
- Demonstrated interest in education abroad or higher education preferred
- International study or work experience required
- Demonstrated success in achieving sales or enrollment targets strongly preferred
- Strong service skills and ability to resolve issues fairly and expediently
- Empathy and control over the phone and in email
- Team player and self-starter able to exercise sound judgment with time use and sensitive materials
- Strong administrative and organizational skills
- Meticulous attention to detail
- Ability to work on multiple projects simultaneously while adhering to deadlines
- Strong experience with Microsoft Office programs, including Word, Excel, and Outlook
- Experience with Salesforce CRM system preferred
- Comfort learning new databases and technology
- Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements
- Ability to travel domestically or internationally occasionally as needed
- Readiness to grow and develop yourself, the client group, and the company
- Ability to embrace CIEE’s Core Values: Excellence, Integrity, Respect, Inclusion, and Problem Solving
- Successful completion of background check, reference check, and education and employment verification as conditions of employment
Benefits:
- Competitive total rewards package
- Paid time off and parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term and long-term disability
- 6 floating Fridays, based on eligibility rules
- CIEE Study Abroad programs
- 403(b) Retirement Plan with employer contribution
- Insurance coverage: life, travel, medical, dental, and vision
- Flexible Spending Accounts/Health Savings Account for medical and dependent expenses
- Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
- Occasional domestic or international travel opportunities
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