Retail Technology Advisor

Posted 5hrs ago

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Job Description

Retail technology advisor supporting BWG Foods’ grocery retailers with EPOS, networking and store systems. Coordinating technology projects, training and nationwide store support.

Responsibilities:

  • Support retailers and store teams with day-to-day queries relating to retail technology and store systems
  • Build relationships with independent retailers and company-operated store teams to understand operational challenges and identify improvement opportunities
  • Assist in delivery of retail technology projects involving EPOS, store networking, digital retail solutions and back-office systems
  • Coordinate with internal teams and third-party suppliers to provide timely store support
  • Act as key contact between retail operations and technical teams, translating store requirements into practical business solutions
  • Support implementation of new technologies, processes and initiatives within stores
  • Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity
  • Assist with training and supporting store personnel in adopting new systems and technologies
  • Participate in project planning, implementation and rollout activities across the retail estate
  • Develop and maintain operational procedures, user guides and support documentation
  • Contribute to business improvement initiatives enhancing retailer engagement and operational performance
  • Undertake other projects as directed by management
  • Travel nationwide to support stores, projects and retailer engagement activities as required

Requirements:

  • Extensive Management experience within grocery retail, convenience retail, FMCG or multi-site retail operations
  • Understanding of Retail Technology, networking and overall IT
  • Understanding of KPIs and SLAs with proven ability to adhere to them
  • Experience working with retail systems such as EPOS, self-service solutions, back-office systems or electronic ordering platforms
  • Ability to demonstrate a high level of ownership and project management
  • Strong analytical skills, resolution management, organisational skills and excellent time keeping skills
  • Strong verbal, written communication, presentation and interpersonal skills and ability to report clearly back with updates to management
  • Ability to work on own initiative, prioritize workload and meet deadlines
  • Ability to communicate with people of all technical abilities
  • Flexibility and adaptability in approach to customer/business needs
  • Proactive and energetic approach to varied tasks and projects
  • Full clean driver’s license
  • Full permissions to work in Republic of Ireland