Bilingual Care Coordinator – LPN/LVN
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Job Description
Bilingual Care Coordinator supporting patients managing chronic health conditions through proactive outreach and education remotely. Seeking compassionate and organized professionals for a telephonic care management role.
Responsibilities:
- Conduct outbound patient outreach calls in both English and Spanish.
- Perform health risk assessments and support CCM and RPM activities.
- Document all patient interactions accurately within Electronic Health Record (EHR) systems.
- Educate patients and families on chronic disease management and treatment adherence.
- Identify gaps in care and escalate concerns appropriately to providers or internal teams.
- Coordinate care plans and maintain consistent patient follow-up schedules.
- Connect patients with community resources and healthcare support services.
- Maintain HIPAA compliance and confidentiality standards at all times.
- Collaborate with providers and care teams to improve patient engagement and outcomes.
Requirements:
- Active, unencumbered LPN/LVN license (California or compact state accepted).
- Residency within the MST or PST time zone.
- Professional fluency in both English and Spanish.
- Current Basic Life Support (BLS) certification.
- Strong proficiency with EHR systems and Google Suite.
- Dedicated, HIPAA-compliant home office with reliable high-speed internet and dual-monitor setup.
- Excellent clinical reasoning, communication, and patient engagement skills.
- Nice to Have
- Previous experience in care coordination, CCM, TCM, or remote patient monitoring programs.
- Experience educating patients and families on chronic disease management.
- Familiarity with CMS compliance standards, quality measures, and healthcare documentation requirements.
- Experience helping patients navigate community resources and support programs.
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
- Life and Long-Term Disability (LTD) benefits
- Fully remote work environment
- Monday–Friday schedule with no weekends
- Ongoing professional growth and development opportunities
- Periodic compensation reviews
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