Bilingual Case Manager, Personal Injury
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Job Description
Intake Case Manager managing personal injury pre-litigation cases. Serve as primary client contact while ensuring timely case progression in a collaborative environment.
Responsibilities:
- Serve as the primary point of contact for clients throughout the intake and treatment phases of the case
- Maintain frequent communication with clients regarding treatment status, property damage, case progression, and outstanding needs
- Respond to client calls, voicemails, SMS messages, and emails in a timely and professional manner
- Provide clients with updates, guidance, and support throughout the pre-litigation process
- Maintain accurate and detailed documentation of all client communications and case activity
- Monitor and follow up on client medical treatment progress and provider compliance
- Coordinate with medical providers regarding appointments, treatment status, records, and billing requests
- Identify treatment gaps, missed appointments, or barriers impacting case progression
- Assist clients with scheduling concerns and treatment-related questions as appropriate
- Communicate with insurance adjusters regarding claim status, coverage information, and property damage matters
- Obtain and verify insurance information, policy limits, claim numbers, and adjuster details
- Assist clients with property damage issues including repairs, total loss claims, rental coordination, diminished value claims, and loss of use concerns
- Manage and prioritize an active caseload while ensuring timely progression of each matter
- Identify cases eligible for escalation, attorney review, demand preparation, or transfer to the appropriate department
- Monitor case milestones and proactively follow up on pending items needed for case advancement
- Ensure all case documentation is accurately saved, organized, and maintained within the case management system
- Review files for completeness and readiness prior to submission for demand or attorney review
Requirements:
- Previous experience in Personal Injury Case Management, Intake, or Pre-Litigation preferred
- Experience handling personal injury claims, insurance communications, or client case coordination
- Understanding of bodily injury claims, medical treatment progression, and property damage processes
- Strong organizational skills and attention to detail
- Ability to manage a high-volume caseload in a fast-paced environment
- Strong written and verbal communication skills
- Ability to maintain professionalism and empathy when communicating with clients
- Reliable attendance, accountability, and strong follow-through
- Experience using Litify (Salesforce) preferred
- Experience working within a Plaintiff Personal Injury law firm preferred
- Fluency in both English and Spanish
Benefits:
- Employee empowerment and growth opportunities
- Compassionate teamwork environment
- Value-based company culture
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