Bilingual Customer Service Expert, Chat
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Job Description
Bilingual Customer Service Expert providing exceptional technical support to gaming platform users. Assisting with inquiries and resolving issues through various communication channels.
Responsibilities:
- Provide top-notch customer service to platform users, assisting with various inquiries and issues related to their accounts.
- Answer incoming phone calls (Inbound) from customers in the U.S.
- Oversee receiving chats to solve technical problems that clients propose.
- Search the tools provided by the client for the solution to the problem.
- Show soft skills to guide clients and adapt to clients' communication style with the right words.
- Offer clear and accurate technical support to users, guiding them through troubleshooting steps and ensuring a smooth resolution to their problems.
- Demonstrate a deep understanding of services and products, staying up to date with new features and updates.
Requirements:
- Secondary Basic Education
- English - Advanced
Benefits:
- Long-term contract
- Employee fund
- Volunteer programs
- Career plan
- Life insurance coverage
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