Bilingual Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote bilingual customer service representative supporting product, account, and technical inquiries for Teleperformance's global contact-center operations. Troubleshooting issues and maintaining customer relationships.
Responsibilities:
- Provide first-level customer service regarding product, account, usage, and application inquiries
- Build and maintain positive customer relations by offering personalized solutions
- Coordinate with company functions to ensure requests are handled appropriately
- Schedule service calls and follow up with customers/clients
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures
- Escalate customer issues as required
- Accurately input data using prescribed applications
- Work as part of a team toward high quality standards
Requirements:
- Must be at least 18 years of age
- Full-time availability Monday–Sunday, 8AM–11PM
- Excellent home internet, hardwired; Wi-Fi is not permitted
- Excellent verbal and written communication skills in English and French
- Excellent computer skills
- Bilingualism in French and English, spoken and written, required to answer calls from English- and French-speaking customers across Canada and around the world
- Experience operating or working with iOS, macOS, or similar technology
Benefits:
- Travail à domicile / Ability to work from the comfort of your home
- Formation rémunérée / Paid training
- Rémunération compétitive / Competitive compensation package
- Incitatifs de rendement / Performance incentives
- Programme de recommandation d'employés – à partir de 500,00 $ pour chaque recommandation embauchée / Employee Referral program – starting at $500.00 for every referral hired
- Excellents régimes médicaux, dentaires et d'avantages sociaux / Medical and dental benefits plans
- Employee Assistance Program
- Employee perk program offering benefits on everyday products and services in Canada
- Opportunités d'avancement de carrière / Internal career advancement opportunities
- Remboursement des frais de scolarité / Tuition reimbursement
Similar Jobs
Atención al Cliente
Asesor de ventas remoto para nueva compañía telefónica en Lima. Contactando clientes y cerrando ventas con sueldo fijo, comisiones y PC proporcionada por Konecta.
Member Support Specialist II
Member Support Specialist supporting PacificSource health-plan members with healthcare navigation, referrals, and case-management coordination. Serving Georgia members remotely with approximately 20% travel for in-person support.
Bilingual Customer Service Representative
Remote bilingual customer service representative for Teleperformance, a global customer experience and contact-center outsourcing provider. Supporting Canadian and international customers with product, account, and technical inquiries.
Teleoperador Atención al Cliente
Teleoperador remoto atendiendo consultas de clientes de WOM Chile. Gestionando requerimientos y oportunidades de cross selling para Covisian Perú.
Account Manager, Support Specialist
Cigna Healthcare account support specialist coordinating client implementations, reporting, and readiness issues. Supporting National Account Managers with operational execution and guidance.
Bilingual Supervisor, Customer Service
Remote bilingual customer service supervisor leading Serefin Experiences’ contact-centre team. Coaching agents, monitoring KPIs, and managing customer escalations and operations.
Customer Service and Sales Representative
Remote life insurance sales representative helping West Virginia prospects choose coverage and complete applications. Managing client follow-up through phone, video, and CRM tools.
Customer Service Sales Advisor
Remote life insurance advisor helping Kansas families choose and apply for coverage. Serving requested leads through phone, video, and CRM-based client management.
Customer Support Specialist
Customer Support Specialist supporting users of an AI-powered advertising optimization platform. Conducting product walkthroughs, answering email inquiries, and escalating feedback to product teams.
Customer Service Representative
Kundenservice-Sachbearbeiter für Energieversorger und Stadtwerke. Bearbeitung von Rechnungen, Verträgen, Zählerständen und Kundenanfragen im 100-%-Home-Office.
Customer Service, Booking Specialist
Remote booking specialist handling customer calls and appointments for Monkey Wrench Plumbing, Heating, Air & Electric. Supporting Los Angeles home services customers through inbound and outbound communication.
Support Specialist
Support Specialist managing Zendesk tickets, device troubleshooting, and patient assistance. Supporting RPM Healthcare’s innovative remote care and patient-outcome programs.
Customer Support Specialist
Home-based customer support specialist serving U.S. healthcare and employee benefits clients. Handling member inquiries, benefit education, claims support, and CRM documentation.
Customer Service Representative
Remote customer service representative handling patient physician-billing inquiries for Conifer Health. Managing call volume, resolving billing issues, and supporting healthcare clients.
Customer Service Representative
Remote customer service representative handling patient billing inquiries and high-volume calls for Conifer Health. Supporting healthcare clients while maintaining HIPAA compliance and patient confidentiality.
Customer Support Consultant, Fluent English, French
Customer Support Consultant providing French- and English-language support for SupportYourApp’s global technology clients. Resolving customer issues through email, chat, and phone in a fully remote role.
Application Support Specialist
Application Support Specialist supporting Velixo’s Excel-native ERP reporting product for Acumatica and Sage Intacct. Troubleshooting integrations and AI assistants for finance teams.
Customer Support Manager
Customer Support Manager leading AECOM’s CTrides transportation support center. Improving customer service quality, staffing, training, QA, and automated support operations.
NetSuite Finance & Customer Support Specialist
NetSuite specialist managing financial records, reports, and discrepancies for a US-based client. Handling incoming and outgoing customer calls and follow-ups.
Customer Service Representative II
Customer service representative supporting AECOM’s CTrides transportation program. Answering customer inquiries, resolving issues, and documenting contacts across phone, email, chat, and web.