Bilingual Customer Service Representative
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Job Description
Remote bilingual customer service representative for Teleperformance, a global customer experience and contact-center outsourcing provider. Supporting Canadian and international customers with product, account, and technical inquiries.
Responsibilities:
- Provide first-level customer service regarding product, account, usage, and application inquiries
- Build and maintain positive customer relations through personalized solutions
- Coordinate with various company functions to handle requests appropriately
- Schedule service calls and follow up with customers and clients
- Troubleshoot and resolve technical issues using established diagnostic tools and procedures
- Escalate customer issues as required
- Accurately input data using prescribed applications
- Work as a team to achieve high quality standards
Requirements:
- Must be at least 18 years of age
- Full-time availability between Mon–Sun, 8AM–11PM
- Excellent home internet hardwired; Wi-Fi is not permitted
- Excellent verbal and written communication skills in English and French
- Excellent computer skills
- Bilingualism in French and English, spoken and written, required
- Experience operating or working with iOS, macOS, or similar technology
- Ability to answer calls from English- and French-speaking customers across Canada and around the world
Benefits:
- Travail à domicile / Ability to work from the comfort of your home
- Formation rémunérée / Paid training
- Rémunération compétitive / Competitive compensation package
- Incitatifs de rendement / Performance Incentives
- Programme de recommandation d'employés – à partir de 500,00 $ pour chaque recommandation embauchée / Employee Referral program – starting at $500.00 for every referral hired
- Excellents régimes médicaux, dentaires et d'avantages sociaux / Medical and dental benefits plans, as well as Employee Assistance Program
- Programme d’avantages pour les employés du Canada / Canada's leading employee perk program
- Opportunités d'avancement de carrière / Internal career advancement opportunities
- Remboursement des frais de scolarité / Tuition reimbursement
- Accommodations available for candidates with disabilities
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