Mortgage Loan Support Specialist
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Job Description
Remote mortgage support specialist assisting US borrowers with applications and loan support. Supporting an innovative fintech credit-card company’s customer experience operations.
Responsibilities:
- Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools
- Document and log issues, customer compliments, and complaints
- Help customers go through the application flow when required
- Track customer experiences across online and offline channels using logs, dashboards, and CRM systems
Requirements:
- At least 2 years of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
- Experience in customer-facing roles in a loan or mortgage account
- Superb communication, collaboration, and problem-solving skills
- Proficiency, speed, and accuracy in written communication
- Fluency, clarity, and good diction in English
- Great organizational skills and time management abilities
- Experience using customer communication tools such as ZenDesk, task management tools, Google Drive, and Email
- Detail-oriented, particularly regarding financial-services details
- Bachelor's Degree or comparable work experience in financial services
- Flexibility to work US Pacific time 9 AM to 6 AM with a 1-hour break
- Must be presently residing in the Philippines
Benefits:
- $1,000 USD sign-on bonus paid in two installments at the 2-month and 4-month engagement milestones for eligible contractor start dates in November or December 2026
- HMO Coverage
- $121 USD Monthly Meal Allowance
- 10 Days of Paid Time Off
- Annual Rate Increase
- Internet Allowance
- Work Devices and Accessories Provided
- December Bonus
- Additional Maternity Leave — Up to 6 weeks of paid leave, separate from regular PTO
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