Account Manager, Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Cigna Healthcare account support specialist coordinating client implementations, reporting, and readiness issues. Supporting National Account Managers with operational execution and guidance.
Responsibilities:
- Provide project and account management support for new business implementations and priority accounts, including Blackstone and the emerging Private Equity buyer segment
- Coordinate implementation activities, deliverables, dependencies, and follow-up across internal partners
- Help ensure consistent client service and implementation experiences
- Monitor implementation progress and identify items requiring follow-up or escalation
- Track and support resolution of readiness issues, risks, and outstanding operational items
- Coordinate with internal business partners to escalate issues and drive timely resolution
- Maintain visibility to outstanding deliverables, owners, and required next steps
- Support operational execution during peak implementation and renewal periods
- Gather, request, validate, and analyze operational and client reporting
- Identify reporting discrepancies, missing information, or potential issues requiring investigation
- Coordinate follow-up with appropriate internal partners
- Assist National Account Managers with operational activities
- Provide just-in-time training, guidance, and practical support to newer Account Managers
- Reinforce established processes, tools, and implementation expectations
- Share best practices and lessons learned across the Account Management organization
Requirements:
- This role is open to retirees only
- Strong account management and operational execution skills
- Experience supporting client implementations and renewals
- Strong organizational and project management capabilities
- Ability to manage multiple priorities and changing business needs
- Strong analytical and problem-solving skills
- Ability to identify risks and appropriately escalate issues
- Strong written and verbal communication skills
- Ability to effectively partner across multiple internal teams
- Coaching and knowledge-sharing capabilities
- Strong attention to detail and follow-through
- Prior account management, client service, implementation, or operational support experience
- Experience supporting National Accounts or complex client relationships
- Experience managing implementation or readiness activities
- Experience working across multiple internal operational teams
- Knowledge of healthcare, benefits, or related client service environments preferred
- Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload when working at home
Benefits:
- Part-time schedule of 20 hours per week per resource
- Work-at-home arrangement
- Tobacco-free policy
- Reasonable accommodation support for the online application process
Similar Jobs
Bilingual Supervisor, Customer Service
Remote bilingual customer service supervisor leading Serefin Experiences’ contact-centre team. Coaching agents, monitoring KPIs, and managing customer escalations and operations.
Customer Service and Sales Representative
Remote life insurance sales representative helping West Virginia prospects choose coverage and complete applications. Managing client follow-up through phone, video, and CRM tools.
Customer Service Sales Advisor
Remote life insurance advisor helping Kansas families choose and apply for coverage. Serving requested leads through phone, video, and CRM-based client management.
Customer Support Specialist
Customer Support Specialist supporting users of an AI-powered advertising optimization platform. Conducting product walkthroughs, answering email inquiries, and escalating feedback to product teams.
Customer Service Representative
Kundenservice-Sachbearbeiter für Energieversorger und Stadtwerke. Bearbeitung von Rechnungen, Verträgen, Zählerständen und Kundenanfragen im 100-%-Home-Office.
Customer Service, Booking Specialist
Remote booking specialist handling customer calls and appointments for Monkey Wrench Plumbing, Heating, Air & Electric. Supporting Los Angeles home services customers through inbound and outbound communication.
Support Specialist
Support Specialist managing Zendesk tickets, device troubleshooting, and patient assistance. Supporting RPM Healthcare’s innovative remote care and patient-outcome programs.
Customer Support Specialist
Home-based customer support specialist serving U.S. healthcare and employee benefits clients. Handling member inquiries, benefit education, claims support, and CRM documentation.
Customer Service Representative
Remote customer service representative handling patient physician-billing inquiries for Conifer Health. Managing call volume, resolving billing issues, and supporting healthcare clients.
Customer Service Representative
Remote customer service representative handling patient billing inquiries and high-volume calls for Conifer Health. Supporting healthcare clients while maintaining HIPAA compliance and patient confidentiality.
Customer Support Consultant, Fluent English, French
Customer Support Consultant providing French- and English-language support for SupportYourApp’s global technology clients. Resolving customer issues through email, chat, and phone in a fully remote role.
Application Support Specialist
Application Support Specialist supporting Velixo’s Excel-native ERP reporting product for Acumatica and Sage Intacct. Troubleshooting integrations and AI assistants for finance teams.
Customer Support Manager
Customer Support Manager leading AECOM’s CTrides transportation support center. Improving customer service quality, staffing, training, QA, and automated support operations.
NetSuite Finance & Customer Support Specialist
NetSuite specialist managing financial records, reports, and discrepancies for a US-based client. Handling incoming and outgoing customer calls and follow-ups.
Customer Service Representative II
Customer service representative supporting AECOM’s CTrides transportation program. Answering customer inquiries, resolving issues, and documenting contacts across phone, email, chat, and web.
Working Student – Customer Support
Werkstudent im Customer Support bei CUBE Bikes, deutschem E-Bike-, Mountainbike- und Rennradhersteller. Bearbeitung und Dokumentation von Kundenanfragen sowie Ticketüberwachung.
HIL Support Specialist
Remote HIL Support Specialist serving customers and partners for a technology-driven home-equity credit card company. Handling welcome calls, account support, investigations, and operational escalations.
Part-Time Customer Experience Associate
Part-time Customer Experience Associate supporting Origin’s AI-native wealth management platform. Handling member and planner inquiries across email, chat, and phone.
Central Support Specialist
Central Support Specialist coordinating inquiries, records, and cross-functional requests for Medsien’s remote care management healthcare SaaS platform.
Customer Support Consultant, English C1
Remote Customer Support Consultant handling chat and email inquiries for a cloud file-sharing platform. Resolving billing, account, login, and product issues for SupportYourApp.