Bilingual (English/Spanish) Personal Injury Reductions – Closing Virtual Assistant
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Job Description
Bilingual Personal Injury Reductions/Closing Virtual Assistant for The Ward Law Group. Managing client communications and administrative tasks in a remote capacity.
Responsibilities:
- Initiating courtesy calls to clients upon case assignment
- Providing detailed explanations of the reduction process
- Meticulously logging phone calls, case statuses, and documents into the online document management software
- Ensuring the efficient linkage of releases onto Litify
- Confirming PIP benefits and validating damages with a complete provider list
- Confirming balances due on medical accounts
- Negotiating bills with providers
- Sending out reductions promptly
- Maintaining regular client contact, addressing queries every two weeks
- Conducting case reviews and personal audits for productivity
- Developing and monitoring weekly projection reports
- Answering, screening, and routing incoming calls to the appropriate team member
- Taking and relaying messages or transferring calls to voicemail when staff are unavailable
- Logging phone calls and uploading documents into the online document management system
- Providing clerical support to office staff, including faxing, copying, and file organization
- Maintaining regular communication with clients and responding to questions
- Obtaining insurance coverage information in a timely manner
- Following up on medical treatment and confirming continuity of care
- Requesting and obtaining medical records and billing statements from providers
- Communicating with insurance companies regarding treatment status and updating adjuster information in the system
Requirements:
- Fluent in both English and Spanish (spoken and written)
- Willingness to work overtime as needed
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
Benefits:
- health care benefits not provided
- paid time off not provided
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