Bilingual Healthcare Customer Service Representative, Armenian-English

Posted 17hrs ago

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Job Description

Bilingual Healthcare Customer Service Representative supporting consumers with healthcare needs remotely from California. Engaging customers and providing accurate information across various healthcare options.

Responsibilities:

  • Answer incoming calls from customers
  • Engage thoughtfully with customers to understand their needs
  • Conduct research across multiple systems to resolve questions
  • Provide clear, accurate information to help consumers navigate healthcare options
  • Manage a high volume of interactions while maintaining quality and professionalism
  • Follow a set schedule, including designated breaks and lunches

Requirements:

  • At least 6 months of customer service experience
  • Bilingual in English and Armenian
  • High school diploma or equivalent
  • Strong empathy, patience, and attentiveness to customer’s needs
  • Comfort working with computer systems and Windows based applications
  • A distraction free, designated home workspace
  • A secure, high speed wired internet connection (minimum 25 mbps)

Benefits:

  • PTO
  • tuition reimbursement
  • health and wellness incentives