Bilingual Healthcare Customer Service Representative, Cantonese-English
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Job Description
Cantonese-English Bilingual Healthcare Customer Service Representative helping consumers navigate healthcare options and providing support for healthcare benefit needs. Engaging thoughtfully in customer interactions while working remotely from home in California.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Cantonese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits:
- PTO
- Tuition reimbursement
- Health and wellness incentives
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